Client Satisfaction

Excellence

Simply put, we believe that customization is the key to client satisfaction.

BMI’s building and cleaning solutions are never provided as a generic ‘cookie-cutter’ approach – we tailor our services to meet the unique needs and expectations of each client. 

For example, BMI employees learn they may be asked to adjust their routine to customize cleaning services to match the unique features of each facility and ensure client satisfaction through all phases of their contract.

This also holds true for general contracting services when a client’s needs change mid-contract due to a deviation in building plans such as the addition of new floors or rooms.

Our employees also maintain client satisfaction by adapting to diverse work environments.

For example, when our client’s site requires an exceptional level of security (such as a Police Building or Laboratory), or an exceptional level of cleanliness (such as a healthcare facility), where building occupants’ health may fragile or impaired.

Ultimately, our commitment to our clients is to deliver cost-effective solutions that support their sustainability goals.

We back up this commitment by adapting our services to address each client’s individual needs as well as by meeting – and often exceeding — each client’s standard of satisfaction.